Agentic AI

Why Consensus Expectations for Agentic AI Miss Enterprise Process Realities

Agentic AI is being framed as an imminent automation wave, but enterprise realities suggest a slower, more uneven path. The decisive moats will sit in control planes, data governance, and integration depth, not just model horsepower. Boards should recalibrate timelines and capital allocation toward orchestration, policy, and change management.

Why Consensus Expectations for Agentic AI Miss Enterprise Process Realities - Business technology news

Why Consensus Expectations for Agentic AI Miss Enterprise Process Realities

Agentic AI is being framed as an imminent automation wave, but enterprise realities suggest a slower, more uneven path. The decisive moats will sit in control planes, data governance, and integration depth, not just model horsepower. Boards should recalibrate timelines and capital allocation toward orchestration, policy, and change management.

Published: January 16, 2026 By Marcus Rodriguez Category: Agentic AI
Why Consensus Expectations for Agentic AI Miss Enterprise Process Realities

Executive Summary

Why Consensus Thinking Overstates Near-Term Autonomy

Many investors extrapolate from model demos to assume near-term, broad autonomization of enterprise roles. That view underrates process debt, liability exposure, and the last-mile specificity of enterprise workflows. Field evidence shows gains are uneven and task-dependent: customer support agents augmented by AI saw meaningful performance improvements, but those gains were concentrated in easier cases and among less experienced workers, pointing to augmentation over substitution NBER study.

In practice, agentic systems multiply policy and control requirements. Enterprises need determinism around actions, audit trails, and fallback logic for safety-critical tasks. This is why frameworks like the NIST AI Risk Management Framework have become central to governance discussions and why platform vendors emphasize enterprise controls over unconstrained autonomy in their documentation (OpenAI Assistants API; Amazon Bedrock Agents; Google Vertex AI Agent Builder).

...

Read the full article at BUSINESS 2.0 NEWS